Question 1

Do I need to be home for delivery and pickup?

Accepted Answer

Yes. You or a designated representative must be on-site for both delivery and pickup to verify inventory and sign off on equipment condition.

Question 2

Where exactly do you drop off the gear?

Accepted Answer

For the safety of our crew and your floors, we stay on the "trail." We deliver to garages, driveways, or porches—no stairs or interior navigation.

Question 3

What are your delivery fees?

Accepted Answer

None. We use All-In Pricing. Your bundle price is the final price—no fuel surcharges or hidden "trail fees" at checkout.

Question 4

What kind of space do you need for delivery?

Accepted Answer

Please ensure a legal parking spot is available within 50 feet of the delivery threshold.

Mountain Tote

Frequent Asked Questions