Rental Agreement
This Rental Agreement (“Agreement”) is entered into between Mountain Tote LLC, a Colorado limited liability company (“Company”), and the customer agreeing to these terms (“Customer”).
1. RENTAL ITEMS
Company rents reusable moving totes, dollies, and related equipment (“Rental Items”), and sells moving supplies (“Consumables”).
Consumables (including but not limited to packing paper, zip ties, mattress bags, and wrap) are non-returnable and non-refundable.
2. RENTAL TERM
Standard rental period is one (1) week.
Rentals are charged per week, based on the selected duration.
Extensions must be requested before the scheduled pickup date and are subject to availability.
If Customer fails to request an extension and does not return items:
Rental will automatically continue
Customer will be charged for additional weekly periods until items are returned or deemed lost
3. DELIVERY & PICKUP
Company provides delivery and pickup only.
Customer agrees to be available during the scheduled delivery and pickup windows.
No-Show / Not Ready Policy: If Customer is not available or items are not ready.
A missed appointment fee will be charged
A new delivery or pickup must be scheduled at Customer’s expense
Delivery and pickup windows are estimates and may vary due to traffic, weather, or operational conditions.
4. PAYMENT TERMS & AUTHORIZATION
Full payment is due upfront at time of booking.
Customer expressly authorizes Company to charge the provided payment method for: Additional rental time, Late or extension fees, Missed appointment fees, Cleaning fees, Damage or replacement costs, Any other amounts owed under this Agreement
No additional approval is required for such charges.
5. USE OF RENTAL ITEMS
Customer agrees to: Use items only for normal moving and storage purposes
Not use items for: Hazardous materials, Liquids, Perishable goods, Living things
Customer may allow others to use the items but remains fully responsible for them at all times.
6. CONDITION, DAMAGE & CLEANING
Normal Wear Includes: Minor scuffs and surface scratches from typical use
Damage Includes (but is not limited to): Cracks, breaks, or structural damage, Missing components, Warping or melting, Strong odors or contamination, Tape, adhesive, residue, paint, or markings, Excessive dirt, debris, or improper contents
Customer agrees to return items: Empty, Free of debris,In reasonably clean condition
Cleaning Fees: Standard cleaning is included. Heavy-duty cleaning fee: $15 per tote or dolly affected
7. LOSS, DAMAGE & REPLACEMENT COSTS
Customer is responsible for all Rental Items from delivery until pickup.
If items are lost, stolen, not returned, or damaged beyond normal wear, Customer agrees to pay the following replacement costs:
Medium Totes: $45 each
Large Totes: $65 each
Standard Dollies: $120 each
Foldable Dollies: $75 each
Molded Moving Dollies: $85 each
Furniture/Appliance Dollies: $65 each
Hydraulic Lift: $1,200
Company may charge replacement cost at its discretion based on condition.
8. NON-RETURN & MAXIMUM RENTAL PERIOD
If Rental Items are not returned and Company is unable to contact Customer or arrange pickup: Rental charges will continue weekly
After eight (8) weeks without communication, Company may: Deem items permanently lost, charge full replacement costs, Pursue collection if necessary
9. ACCESS, WEATHER & SITE CONDITIONS
Customer is responsible for ensuring safe and accessible delivery and pickup conditions.
This includes: Clear and safe walkways, Snow/ice removal, Adequate space for delivery
If conditions are unsafe or inaccessible, Company may: Delay service, Reschedule delivery or pickup, Charge additional fees
10. ACCESS RESTRICTIONS (APARTMENTS, GATED AREAS, ETC.)
Customer must ensure Company has all necessary access, including: Gate codes, Parking access, Elevator reservations, Loading dock access (if applicable)
Failure to provide access may result in delays and additional fees.
11. CONDITION DOCUMENTATION
Company may photograph or otherwise document Rental Items before delivery and after pickup.
These records may be used to determine condition and resolve disputes.
12. LIMITATION OF LIABILITY
Company is not responsible for: Damage to items stored inside totes, Improper packing by Customer, Loss or damage due to misuse
All Rental Items are used at Customer’s own risk.
13. CANCELLATIONS & REFUNDS
Cancellations must be made at least 48 hours in advance
Late cancellations may be subject to a fee
Refunds are issued in accordance with this policy
14. CHARGE DISPUTES
Customer agrees not to dispute valid charges that are consistent with this Agreement.
15. GOVERNING LAW
This Agreement shall be governed by the laws of the State of Colorado.
Any disputes shall be resolved in the appropriate courts serving the area of Company’s principal place of business in Colorado Springs.
16. COLLECTIONS & LEGAL FEES
If Customer fails to pay any amount owed:
Company may pursue collections
Customer agrees to pay all reasonable collection costs, including attorney’s fees
17. ENTIRE AGREEMENT
This Agreement represents the entire agreement between the parties and supersedes all prior communications.